It’s nice to know that Paypal is trying to protect my account and my credit card number, but these people are technological IDIOT SAVANTS!!
Yes, they’re smart enough to know I’ve changed my email account, duh. Hasn’t everybody who used ATT changed their account? Yes, they’re smart enough to let me change my email account, IF they can call and verify the change.
They’re even smart enough to know that my VISA account number goes with an old email address and phone number.
Apparently, though, they’re not smart enough to know that people MOVE, and when they move they often change their internet provider and their phone number. SHOCKING!!!
I wanted to buy a simple five dollar chapbook recommended by Ron Sillman today, but, after spending a half hour trying to purchase it through Paypal I’ve decided I already have enough poetry books.
In order to update my PayEnemy account I apparently have to gather up several documents I no longer have and fax them to them so they can send me update information via snail mail. FAX?
Wouldn’t it just be easier to check with my VISA card provider and find out I’d moved? How hard could that be? How long could that take? Nobody else seems to have a problem doing that. Do you think they might list a phone number somewhere obvious so you could talk to a real person?
Like I said, IDIOT SAVANTS, call them PayEnemy.
Don’t let your friends use Paypal. Suggest KAGI, instead.